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Covid-19 Reilef – Citi Bank Covid-19 Relief

April 22nd, 2020

For Retail Bank Clients: Fee waivers on monthly service fees; waived penalties for early CD withdrawal.

For Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived sanctions for early CD withdrawal; Bankers available after hours and on weekends for support

For Credit Cards: Waiver of the minimum payment due requirement and late fees for 2 statement cycles. Your account would be reported as current to the credit bureaus during the waiver period unless your account was delinquent before the waiver period began. 

For Mortgages: Citi’s mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi’s mortgage loans where the borrower is enduring hardship, during which there will be no unfavorable reporting to the credit bureaus for up-to-date customers. Also, foreclosures and evictions have been paused.

Student Loans: Citi is granting forbearance programs for student loans.


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